Cancellation

Cura Therapy understands that issues come up in people’s lives unexpectedly. While we are truly sympathetic, we cannot absorb the financial responsibility of last minute cancellations or missed appointments. If you need to cancel and/or reschedule your appointment, we politely ask you to call us at least 24 hours prior to your scheduled appointment time. This will allow us the opportunity to offer that appointment to another client. If an appointment is missed without giving 24 hours notice, Cura Therapy reserves the right to charge you for the missed appointment.

 

 

Clinic Time

Our goal is to provide a high quality and effective therapy service in a timely manner. We regret that late arrivals may not receive an extension of their scheduled appointment and will be charged in accordance with their scheduled appointment as this time has already been allocated to you. In special cases and when our schedule will allow, we may be able to accommodate a partial or full appointment.

 

 

Correspondence

You will only be contacted using the details you provided us, that is by email and telephone. You will be contacted regarding your appointments, any available offers that we think might be of interest to you or any policy changes.

 

 

Security

Here at Cura Therapy we aim to maintain your privacy and keep your records confidential. To ensure your information is secure, any of your records will be stored electronically on our Practice Management Software Provider Power Diary. Your personal information will not be shared with third parties unless required by law.

 

 

Updating your Information

The accuracy of your information is important to us. If you change your email address, or if any other information we hold is inaccurate or out of date, please contact us so we may correct our records.